You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number, your name, the problem with your order and details about the product you would like to return. We will respond back to you with instructions for how to return items from your order.
We will ship to the four nominated countries listed on our website, while other countries not listed can contact us regarding the possibility and shipping costs related to your country. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that most items we sell will include free shipping costs although some items may incur shipping rates which will be calculated by the weight. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be calculated accordingly.